Summary
Company Announcement Date: November 22, 2024
FDA Publish Date: November 22, 2024
Product Type: Food & Beverages
Reason for Announcement: Undeclared Wheat
Company Announcement
Sugar Foods is recalling 3.5 ounce pouches of Fresh Gourmet Tortilla Strips Santa Fe Style with UPC Code 7 87359 17504 6 and Best By Date June 20, 2025 due to a contamination of undeclared wheat allergen. People who have a wheat allergy or severe sensitivity to wheat run the risk of serious or life-threatening allergic reaction if they consume the product.
On November 19, 2024, the firm was contacted by a consumer stating the pouches contained Crispy Onions instead of the Tortilla Strips. The Crispy Onion Strips contains wheat which is not listed on the label for the Tortilla Strips. No illnesses have been reported to date.
Product Affected
Fresh Gourmet Tortilla Strips Santa Fe Style, 3.5 ounce pouch UPC Code 7 87359 17504 6, Best By Date June 20, 2025
Distribution
The product was distributed between September 30, 2024 and November 11, 2024. The product is packaged in stand-up resealable pouches and was shipped to distribution centers in: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MD, ME, MI, MN, NC, NJ, OH, OR, PA, TX, UT, VA, and WA.
Consumers
Consumers who have purchased these products are urged to return them to the place of purchase for a full refund or they may discard the product. Consumers with questions may contact Consumer Care Department at Customerfeedback@sugarfoods.com, 332-240-6676 Monday – Friday 9am-5pm EST.
Company Contact Information
Consumer Care Department
Customerfeedback@sugarfoods.com
332-240-6676 Monday – Friday 9am-5pm EST
Product Photos
[Image of Fresh Gourmet Tortilla Strips Santa Fe Style front]
[Image of Fresh Gourmet Tortilla Strips Santa Fe Style back]
Conclusion
Sugar Foods takes the safety and quality of its products seriously and is taking immediate action to recall the affected products. We apologize for any inconvenience this may cause and appreciate the cooperation of our customers in returning the products.
Frequently Asked Questions
Q: What is the reason for the recall?
A: The recall is due to a contamination of undeclared wheat allergen in the Fresh Gourmet Tortilla Strips Santa Fe Style.
Q: What products are affected by the recall?
A: The 3.5 ounce pouches of Fresh Gourmet Tortilla Strips Santa Fe Style with UPC Code 7 87359 17504 6 and Best By Date June 20, 2025 are affected by the recall.
Q: How can I return the affected product?
A: Consumers can return the affected product to the place of purchase for a full refund or discard the product.
Q: Who can I contact with questions?
A: Consumers with questions can contact the Consumer Care Department at Customerfeedback@sugarfoods.com, 332-240-6676 Monday – Friday 9am-5pm EST.
Q: Has anyone gotten sick from consuming the affected product?
A: No illnesses have been reported to date.
